Let your business or community stand tall with a custom network infrastructure. Comcast Construction - $13,000+ Official Response. Were enhancing the network in your area to bring you the best experience possible. 0 Update: 1-26-21 so had another appointment today after customer service said I'd get tap installed and in home install today. We are having exactly the same problem. When work in your area begins, both Comcast Business and Xfinity services will be interrupted. Sorry about that. I'll try and get a number and post it if they give me one. I have had this identical scenario happen 4 times now. We'll be there to help. .it's Comcast, don't expect anything to be . In a crowded market, every detail counts especially when deciding where to live or set up a business. 0000002852 00000 n Comcast has cut service to the house as it has been torn down to be rebuilt in the next few weeks. Thank you so much for reaching out to us here on our Community Forums platform. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. Leverage your professional network, and get hired. No tech arrived and when I called 30 minutes after the window had expired, customer service said tech noted noone was home. Select "Xfinity Support" from that list, An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. My cable has to be run in the air. Our goal has always been to deliver the speed, reliability, and performance your business can rely on. Select "Comcast Business" from that list, - An "Comcast Business" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. 0000006653 00000 n Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. To do so, click on the chat icon located at the top right of this forums page. If available, they will appear as. @ComcastMichael can you please reach out to me as well. Again, I'm getting zero help. 0000004361 00000 n One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. If no plant is in place you will have to wait until it is built. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. Please create your own post and we will be happy to help. Got an expedited ticket. Our team is here to help. 0000005518 00000 n 0000012032 00000 n Were enhancing this network over time and location-by-location, which briefly disrupts your services. My husband runs a small business and we're really losing out. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Were committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. Worst part is Comcast is the only thing available where we are. Get Support Find an Xfinity Location Check the status and hours of locations near you. Sounds just like what I'm dealing with. CONSTRUCTION MEETING MINUTES DATE: APRIL 3, 2023 . Construction Specialist. Get in touch with a Comcast specialist. I've gone in store, emailed, and called to try to get someone to set up internet with zero help. Contact Comcast We have a new possible project in NM and have had NO luck with the business/customer support numbers. I hope you are having an amazing day! We know this can be frustrating, and ask you provide us with your, If your residence in the same area as your business location, your Xfinity services may also be affected. Did you make sure to scroll all the way up? . Comcast has been forced to shell out $700,000 in refunds and cancel the debt of more than 20,000 Massachusetts customers after a state attorney general investigation found the company routinely jacks up consumer bills via a bevy of misleading fees. 0000002692 00000 n Please help. If nothing else I need to know how to get out of my contract. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. All they can do is reschedule. Coordination of scheduling between Subcontractors, Operations Manager, Energy Adviser, Scheduling team, and Customer. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Its so ridiculous. Contact Us | Comcast Business NEW CUSTOMERS EXISTING CUSTOMERS Let us help you find what you're looking for Ethernet Questions & ordering: (866) 429-0152 Customer support & care: (800) 741-4141 Business VoiceEdge Questions & ordering: (866) 429-2321 Customer support & care: (800) 741-4141 PRI Trunks Questions & ordering: (866) 524-7482 Got connected with a nice young lady who had no idea what I was talking about when I asked to be connected to engineering or construction. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. My service was installed in January 2021 which was 4 months ago. We had our electrician install conduits between the poles. Then search Xfinity Support to start a chat with us. 123.5 mi Comcast Service Center. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. How do you get service?!. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. We are having exactly the same problem. WHAT IF I HAVE TROUBLE USING MY SERVICES AFTER WORK IS COMPLETE? Edit: What I really need is someone who can give me a cost estimate on relocation of said lines. Jan 2009 - Dec 20124 years. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. I edited your post to remove the addresses and your contact information from the public forum but have it noted, so if you can please click on my handle (Comcast_Gina) and send a private message with your name andthe business name, I'll get to work on this for you , I am looking for a contact to scheduleunderground Comcast installation for a new subdivision in Tallahassee Florida. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. Understood. Diverse suppliers bring value to our company, not just through their offerings, but also by creating opportunities for economic growth in our communities. 0000007636 00000 n Yeah sounds like similar situation. . Entertainment provided by our TV boxes and Internet-connected streaming devices will be unavailable. 130.9 mi Comcast Service Center. However I haven't received the cal Each year, Comcast NBCUniversal participates in dozens of outreach events and capacity building activities to grow our Supplier Diversity pipeline. Each time the tech arrives to find no work has been done. DEPARTMENT OF PUBLIC HEALTH ENVIRONMENTAL HEALTH Water Quality Program - Cross-Connection . We will need to gather some personal information. register their mobile number in My Account. Hi @user_6e9584, thank you for reaching out over our Comcast Business Forums. I told them get me connected then we'll wory about pricing at this point. We began tracking our spend with diverse Tier II suppliers in 2012, and we're proud to have spent more than $1.8 billion since. Our home has multiple residents (I rent it out) who would be getting their own individual lines of service to their portions of the house if Comcast brings service. Services and features vary depending on level of service. All users should have access. COMCAST CONTACT: Anthony Vataloro 617-279-7037 Anthony_Vataloro@comcast.com You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm Were updating our network to support more powerful, even faster speeds so your business can do more, connect more, and get more done. Now were getting ready for whats next our next-generation network thats faster than ever. However I havent received the call from the construction team yet. Edit2: kicked back to sales, god damn it. Things like this can take some time, as every area is unique. I can surely submit a ticket to see if this piece of equipment is ours. Comcast: someone below provded me with this number.. 1-800-XFINITY Edit: ok this is the only number to get through it appears. I've talked to people in the actual construction department maybe 5 times. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. Comcast Service Center. I want the service but something has to be done. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Download construction standards to get started. 0000003762 00000 n Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". 0000014297 00000 n I don't know what else to do. I've got a project up in Michigan that requires a few utility poles that need to be relocated. Not available in all areas. 0000203180 00000 n Engineering Department 120 K Street, Third Floor Lake Worth, FL 33460 Attn: (561) 357-6400 Office (561) 964-3499 FAX Mr. P. Eddie Herron, Manager OSP Planning & Engineering Design AT&T Utility Coordinator PH3103@att.com (561) 540-9262 Direct (561) 964-3499 FAX I cannot tell you how many times we have called customer service to no avail. 0000008766 00000 n I've had the same issue for nearly a month now. WiFi Pro. Whether your project is big or small, our powerful, robust network gives property owners, developers, and building managers the reliable connectivity their clients and tenants need. , My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. Greetings, @l8867vette! Sorry to hear about the trouble. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. Thanks to whoever suggested Telling them you're taking down their service lines. 238 0 obj <>stream Phone services will be unavailable, including landline support for emergency calling. During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations. 0000012164 00000 n Online Tools for Customers We encourage you to visit the "Call Before You Dig" website at www.call811.com for tools and information to help your excavation needs. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. 125.7 mi Comcast Service Center. I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. The area is built up with tons of other buildings in the area so I don't understand how you can't get someone out here? Ive never seen a company treat PAYING CUSTOMERS like this. We actively create and expand opportunities for diverse-owned businesses in our supply chain. It's an absolute joke how terrible Comast service is. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. I've also been told that a ticket should not be closed without 1) a walk-out team inspecting the site and 2) Comcast providing a cost sharing price for installation. Instead of having overhead cables across our backyard, we are burying all of the lines. DEPARTMENT NOT PRESENT CAMBRIDGE TRAFFIC DEPARTMENT No work Jonathan Brown (jbrown@cambridgema.gov) - for detour plans & line striping . You would not have service until the line is buried and then an install tech comes back. PECO did their job but it has been impossible to get xfinity to come out. Please allow us the opportunity to help and we will see what we can do. . 0000002221 00000 n Our team of experts work with you to help choose the right plan and provide on-going support. 0000005177 00000 n Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. 0000203341 00000 n Its so ridiculous. .it isn't easy to contact them even when part of your job directly deals with them. @user_1eb5a5 Hmm. Below, youll find options for residential and commercial spaces. and our 0000003610 00000 n Do you have an existing serviceability request number and is your new construction home finished being built? That tech put in an order for Comcast Construction to come out and drop the new cable, which was supposed to happen yesterday (August 28) between 8 am and 8 pm. Thats why offering high-speed, high-performance connectivity on a powerful Gig-speed network can really make a difference. I have a mans number in construction that said he would take care of it. How do you not have internal numbers to contact another internal department? Greetings, @l8867vette! Connectivity and managing Your Comcast Business network. Please create your own post and we will be happy to help. I would really appreciate any input. We can help with both the service issues and the exposed cable. The two Comcast construction specialists I've spoken to they explained that there is a Comcast service point 100 yards down my driveway. My husband runs a small business and we're really losing out. See https://comca.st/3vNQ9Ag for an example. Innovative solutions helping communities connect Whether your projects include multi-dwelling units, single-family homes, student housing, or more, Xfinity Communities helps your business develop the perfect network solution. I just did, now can someone finally help me? Primary Managers can register their mobile number in My Account to stay notified of network construction affecting your business. I am looking for this information also. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. Can you send us a direct message? 0000004309 00000 n Connectivity and managing Your Comcast Business network. I want to look further into this and get you some answers, we thank you for your interest in our services! Hicatlusainc. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Thank you! BACKFLOW TESTER LIST - 3/2/2023 San Francisco Department of Public Health . We can help with both the service issues and the exposed cable. I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. Your business will experience a service interruption while network construction occurs in your area.