We guarantee 100% success in the delivery of your official vital record application materials to your home address. The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. Tip for consumers:Think twice before handing over your money. Much faster, cheaper, and overall a better experience than through the state. It has been 6 months and I have not received it. HelloLlewellen. I have called numerous numbers for months and I cannot get a person on the phone. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. Tip for consumers:Fraud factory, not legit service. Shipping methods vary. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. This premium package involves a higher cost in order to get your application delivered in record time. No reply to the complaint I made at that point. I see there are a lot of complaints about the same issues with this company. Tip for consumers:DO NOT USE VITALCHEK!!!! VitalChek estimated 10-15 business days for delivery. If you have already submitted your order. If you did not provide your email during the order, VitalChek sent the receipt to your mailing address. Telling me 'I've used it before' is very dry response. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. The action you just performed triggered the security solution. Service 213 Value 206 Shipping 186 I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. The types of certificates offered vary by the vital record agency processing the request. or getting defensive about my inquiry is exactly the response I was trying to avoid. I contacted my city that I was born in NY. How Do I Track My Order with Vitalchek? - GetHuman Maybe I just got super lucky, but I am very happy with this service. I ordered a Birth Cert for my daughter on 12/7/22, The processing was 15-100 days, and I paid $68 dollars. Processing 5 to 8 business days. Order Your Vital Records Online | VitalChek The "manage your order" page on their website shows as "Page not found." Do you want to continue your session? This fraud company has all my personal info now. PLEASE DO NOT USE THIS COMPANY!!! How to Reinstate a Cancelled Order - VitalChek After you place your order, you will be notified if any Identity Verification Documents are required. Completely unacceptable. I paid and waited. I placed an order 4/30/2020. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Then says sorry we do not guarantee a record exists. Locate the order using the Search function and view it in the Death Certificate Request screen. The max file size is 10MB. Your session will expire in We also ensure all reviews are published without moderation. Not really holding out hope I'll ever get my birth certificate. What do you you guys think? These guys are a fraud. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Both versions process the orders the same way, so your order is safe and secure. Indistinguishable from a scam. THEY NEED TO GET OUT OF THE BUSINESS. VitalChek Phone Number | Call Now & Skip the Wait - GetHuman We are updating our website, so you might experience either the old or new version. We will take note of your feedback so that we can deliver a better experience in the future. VitalChek Live Chat. They asked for all my important documents for my sons birth certificate and then closed the account. Vitalchek.com Reviews, Complaints, Customer Service Here are 8 tips for writing great reviews. I submitted the requested information and to date I've not received an updated response. Birth certificate from Louisiana order through VitalChek. The only option (besides complaining to government about their utterly outrageous service) is to cough up another $18 for a tracked delivery when you use them. Find another way to get your documents, Tip for consumers:Dont use this service. Again, thank you for your feedback. When contacting VitalChek, they provided wrong phone number to contact vital records of state. I live in a different state from where I was born. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. Your IP: It's far past the time my record could've been useful. This is the worse experience, for people who are dissatisfied, call your bank. Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Order has been cancelled. So the customer service is really bad. Most agencies will list the parents names on the birth certificates. I haven't received my order yet but hopefully it'll come in the next week. It's shameful to say the least and each state should reconsider using them. Click the Cancel Request button. This also looks very bad for ancestory.com if the support these deceptive practices. I really wish I had checked these reviews before I ordered my birth certificate. We will take note of your feedback so that we can deliver a better experience next time. seconds They charged me almost $60 for the service and I got nothing. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Two days later I received a letter via UPS stating they couldn't locate the records. Manage My Order | Order Your Vital Records Online | VitalChek Was give website by Motor vehicle division.Have noticed some sites spell vitalcheck as vitalchek. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. If you have any questions, please contact customer support. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. Do research and you will see a lot of unhappy customers. I ordered a certified copy of my marriage license on 1/26/23. Your session will expire in Took a month +/-, probably out of their control. New comments cannot be posted and votes cannot be cast. This company SUCKS! You can find them in your Order Confirmation Email. VitalChek accepts Visa, Mastercard, Discover, and American Express. The worst Lack of service steals your money no kind of help they just want to talk over you and make it same like it your fault when the info is not giving on the web site lies about shipping being charged 20$ for 3-5-7 business days and still gotten in 21 days and or 25 if you want to count the Saturdays I wouldn't use them again and recommend them nobody else. You have no option but to use them to order a vital record online. Go to Your Orders and select the order you want to cancel. Ordered birth certificate and did not receive either the certificate or the refund. Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) Scan this QR code to download the app now. 3. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. My advice: call directly to the state office of vital records. In Progress. Order is reinstated, Order Status changes to Open and Authorize Payment . VitalChek Reviews | Read Customer Service Reviews of www.vitalchek.com Manage Order - VitalChek There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Vital Records Online 2021. My suggestion is DO NOT deal with VitalChek! On the state website it states the cost of using this service, "unless an issue is identified". Both versions process the orders the same way, so your order is safe and secure. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. when i try to check status it tells me my pin has expired for security. I placed the order 10 days ago on a supposedly 1 day transaction. DO NOT use this service if you really need your documents. Sent in to get my BC. If you provided your email address, VitalChek sent the receipt to your email. In most cases once the order has been placed, no changes can be made. What a scam! They are vital records, for crying out loud. Cloudflare Ray ID: 7c0ed3101f4e744b I cant believe South Carolina has them as one of their recommended sites to use. That's ridiculous, up surd. Order Status. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. Then once you have paid they want a ton of things to prove who you are. Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. VitalChek Reviews | Read Customer Service Reviews of vitalcheck.com Why couldn't they have contacted me for further information? Both versions process the orders the same way, so your order is safe and secure. Tip for consumers:Do Not Use! We're sorry to hear that you have received no response to your inquiries. Learn from my mistake, and don't send them money. Unacceptable. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Bed Bath & Beyond bankruptcy: Store closings, final sales, coupons and We are updating our website, so you might experience either the old or new version. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. After placing your order on VitalChek.com, your order number and pin will be displayed. Click Yes to continue cancel. Please see terms of service when ordering for information on refunds and cancellations. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. Hello. Some of them include; 1. Best alternatives to phone. Took my money for an overnight air birth certificate and never sent it. Received email on 2/3/23 stating shipping delay. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. Same day processing and shipping are not an option unless otherwise specified when placing an order. Please allow 2 to 4 business days (excluding holidays and weekends) for document verification. I don not know who else to contact to see what is going on with my order. i have not yet received the birth certificate. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! Not once is that spelled out during the purchase process. We appreciate you placing your order with VitalChek and sharing your feedback. Chat Hours: You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Customer services lies to you each time you call and keeps you waiting on the phone for an average of 30 - 45 minutes. Tip for consumers:Don't bother. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. I actually had it in hand on the 18th business using overnight UPS Air. VitalChek Reviews | Read Customer Service Reviews of www.vitalchek.com Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. Refunds will not be issued for records not located. Please contact us with your order number so we can assist you. I asked for experience and duration. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. Order must be paid and completed in full (including uploading any required documents) for processing time to begin. I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. They charge you up front, and do not refund your $$ no matter how bad a job they do! Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. Verification can help ensure real people write reviews about real companies. Ordered birth certificate 1/17/23 still waiting 4/28/23. Step 1. Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. Vitalchek:Save your money. How to Check on the Order Status for a Birth Certificate You are charged right away and there is no way to cancel your order. All Rights Reserved. If Long Form is not an option in the reason menu, the vital record agency that is processing the request does may not offer it. If I still need a raised seal on my birth certificate you WILL hear from me!!! How to Cancel an Order: Orders can be cancelled at any time (prior to the end of day closeout process) until they have been paid. BUYER BEWARE! Order Your Official Vital Records Online - vitalchek.com Needed to send my marriage license which when photographed, the seal does not show up. Dont waste your time with this company. How to Cancel a Request - VitalChek When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order VitalChek ranks 3rd among Birth Certificates sites. However I'm only a state away. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. You will usually get a response in a matter of minutes. Stay away, nothing but a fraud factory. Step 1. 92.48.104.153 Orders placed through our only contracted vendor, VitalChek, have an order number. I started my process in Feb and it's now April 12 and I have not received my cert. The quickest way to reach us is by private message at Facebook.com/VitalChek. i ordered sometime around august 20th. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. Terrible customer service. Avoid them at all cost!!!! Went to my local office and got my certificate in less than 5 min. Charged $48 and no record exists. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.