i called customer service when it happened and they were very unhelpful. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. I want to purchase a burberry bag from bluefly, will it be authentic? Really bad customer service experience! Supply chain issues not to blame, just incompetence. Bluefly Review: return policy - ComplaintsBoard.com It is quite deplorable. I need to follow up on it. Products ship from different warehouses, and need to be returned to the correct address. The biggest problem was it didn't came with an authenticity card. Return your package via FedEx (recommended for faster processing) or the US Postal Service. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. Horrible way to run a business. Well, I've ordered several items from Bluefly website and never delivered my stuff! The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. Careers. Share your photos and videos with others to prove the truth of your words. I'm worried now. All merchandise listed on our site is new, unless a product states in the description that it is pre-owned. I have now opened a case with PayPal but stay far away from them! I tried to purchase a pair of Common Project shoes in a size 5. Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. Shipping & Returns - Bluefly Bluefly | Zulily i get that returning a single dress is easy but returning a dozen can often be challenging. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. To bring you this list of Bluefly.com similar sites and brands, we analyzed 57 criteria and summarized 2,907 data points in the comparison grid below. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. BlueFly Returns Question | PurseForum Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. Charging all these fees to return is not taking care of your customers. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. An initial fee of $12.95 will be deducted from yourrefundfor the first shipment of every order for processing of the return. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. Fraudulent. Is Shopping at Bluefly Legit? Uncovering the Truth. - pixelroo Call Bluefly, Inc. customer service faster with GetHuman. If you are dissatisfied with an item, please return the item using our easy, online return form. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. After reading all the negative reviews, why should i trust? If I could review zero stars I would. $185 $139.99 Save 24 %. Bluefly was founded in 1998 as an online fashion retailer. Returning Multiple Items From One Order We also offer PayPal. Products ship from different warehouses, and need to be returned to the correct address. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. Man oh man, this could have been a really nice shopping experience. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Good luck. Hi Anna, Login. If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. Shipping charges are not refundable. I didn't return the bag since it's authentic and bought it for a really good price. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. Simply appalling. Returns will be processed within 2-3 business days from the date we receive your package. Returning General Merchandise pricey returns I accept, because I wanted the cheap looking and feeling stuff out of my house. Pack the return and the return confirmation page in the original package, if possible. I cannot think of any retailer that penalizes you for shopping with them. Bought Saint Laurent bag from bluefly. NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME . Customer Service will respond to your email as soon as possible. ONLINE IT IS SHOWING ONLY THE PICTURE , NO ANY DESCRIPTION OR SIZES ADDED.ON MARCH 24 THE *** WAS DELIVERED AND THE SIZE IS REALLY SMALL , NOT SURE IF IT IS ORIGINAL SINCE WITH THE *** WAS NOT PROVIDED ANY RECEIPT/ INVOICE SHOWING MY PAYMENT TAXES ETC.I CONTACTED IMMEDIATELY CUSTOMER SERVICE . Additional comments are also welcome on the authorization form. Mods: i don't know where to put this, but please move it if necessary. Will never use again and lesson learned check reviews prior to purchase! Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service atflyrep@bluefly.com with any questions. and Hawaii*. Product on Bluefly are available in very limited quantities for only a short period of time. Product on Bluefly are available in very limited quantities for only a short period of time. #9. Delivery Options. 7,051. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. I'm so sad right now. Email us at flyrep@bluefly.com. I TOLD THAT THE *** WAS NOT AS IN THE PICTURE ONLINE ,IT IS REALLY SMALL AND WAS NOT MENTION OF SMALL SIZE , OR SIZES AS WELL AND I CANNOT BE SURE THAT IS ORIGINAL .I TRIED ANYWAY TO NEGOTIATE TO RETURN WITH RESTOCKING FEE SINCE FOR ME $ **** ARE A LOT OF MONEY . Bluefly is headquartered in New York, New York. WHAT IS THE RETURNS POLICY The latest complaint Gucci messenger bag was resolved on Mar 28, 2023. Overview of Bluefly complaint handling. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. I can't reach their phone line. Then I called my bank and they confirmed that Bluefly charged me twice. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Worse yet, one boot was 8.5 and the other way 6.5. . Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Fulfill your fashion obsessions with none of the guilt. I'm not sure if they are scammers or if they just have tremendous organizational problems. Reviewers satisfied with Bluefly most frequently mention free shipping. Terrible and lazy customer service. Never again..Poor customer service too with just sending a generic email. Bought a couple pairs of pajamas and Bluefly sent the wrong size. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. Please be careful when you go shopping. This complaint was posted by a verified customer. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. 2) Select "This is a Gift return" on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. Wrong, Damaged, Or Defective Items Customer service is non-existent. I'm done doing their job and trying to get them to correct this. I sent an email to inquire about my return and refund and received a response in a matter of minutes. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. Then place a new order online for an alternative product. Yep, they wanted that much money to return the item! Their website is so baggy, full of errors. The complaint has been investigated and resolved to the customers satisfaction. We work hard with these partners to offer competitive pricing on our products. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! This complaint was posted by a verified customer. Hi Nancy, Click here to get notifications about new complaints of Bluefly. Email us atflyrep@bluefly.com to request this. However ComplaintsBoard has detected that: Thank you for taking the time to voice your complaint. Bluefly Customer Support: Poor Performance. I haven't received my shoes yet. Opinions are ours. I will never order from them again. 12605 Views. I have not received the parcel and am out of pocket. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. About Bluefly. Refer to Returning General Merchandise for information on how to create a return authorization number. Received it in 2 days time! Bluefly.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Do not purchase shoes from this retailer. . 3. Paid. I order it. Tip for consumers:make sure you are willing to lose you money before doing any business with this company, Products used:nothing never received items since they were mailed to an incorrect address and not recovered. Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. This is fraud. If the bag is used, the description will state this information. Please be sure to print the returns authorization and include in your package. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Tip for consumers:Check the return policy before ordering. I don't know what to do. Zero customer service. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Pieces sent back after the return period . 13,930. Unknown . Bluefly ranks 14th among Designer Clothes sites. W The rep was able to provide a tracking number, track my return and inform me that my package was just received. Independently owned. I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. Bluefly: Reviews, Complaints, Customer Claims | ComplaintsBoard I bought a bag back in December with promises it would arrive before Christmas. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. Just let me know if I am wrong. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. . The complaint has been investigated and resolved to the customers satisfaction. Bluefly will not allow you to exchange an item purchased that is the wrong size. Even an exchange for a different size won't save you on the return fee. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Only free shipping could have improved it. Place the return address on the top left of envelopes. Bluefly can take up to 10 business days to credit you for a return. 877-258-3359. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. Unless otherwise specified in an items details, heavy and bulky items are Final Sale and cannot be returned. Please note that outbound shipping charges are not refunded when making a return. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. Read More. I've returned items to Bluefly and didn't use DHL. FINAL SALE items are not eligible for refund, exchange, or store credit. Sorry for the trouble, but why did you not call DHL and have them pick up the package? Very unfriendly customer service and this was my first and last experience with Bluefly. i ordered a pair of $300 sunglasses from there and they broke 2 months later. Do NOT give this company your money. If an RMA is not provided with your refund delays can take up to 2 weeks. SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. A few days later I noticed those shoes (when I ordered they were the last pair and only in the one size) were back online for sale however it is now two weeks later and I have yet to received a refund. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. Furniture Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. Bluefly will not be responsible for lost packages without proof of this receipt. -Bluefly Team, Hello Scott, Quick facts: Is Bluefly Legit. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Information provided by various external sources. Unless otherwise specified in items details, all furniture items are FINAL SALE and cannot be returned. 2023 Bluefly I'm shocked they're still in business with these awful practices and scamming consumers. Track your Bluefly order status with tracking number, get real time notifications when your parcel delivery status updated. Reviewers satisfied with Bluefly most frequently mention free shipping. Waste of money! When I contacted them for the second time about returning and asked they said it is impossible. Ridiculous! Subscribe to getexclusive offers on designerbrands. The bathing suit was 27.94, they ripped me off with the label sent. I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. I would give this company zero stars if I could. In addition no invoice inside the box no tag attached to the bag THEY KNOW MY NAME MY NUMBER MY CREDIT CARD BUT I CANNOT HAVE AN INVOICE, IN ADDITION THEY HAVE A FAKE PHONE NUMBER THAT NO ONE IS ANSWERING AND DROP AFTER 2 RINGS.I CONTACTED AMEX THAT ACCEPTED MY DISPUTE AND REFUND THE MONEY .I TOLD THEM TO SEND ME THE RETURN ***** SINCE AMEX REFUND THE MONEY BUT THEY ARE INSISTING THAT IS FINAL SALE AND THEY DONT SEND THE ***** TO ME WHAT IS WRONG WITH THEM ? I orsered size 8 and receivwd size 5. They are the worst. Pricey shipping I accept, after all, no one forced me to buy $200 costume jewelry, I did it because I really liked it. This is horrible, especially since the item I ordered is defective (the zipper is broken). We'll only charge when the product ships to you. Standarddelivery takes 4-8 business days for the continental US and will be shippedwith UPS, UPS SurePost, FedEx, SmartPost, or US Postal Service. Jul 04, 2014 12:31 pm EDT. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. I would never purchase again, especially big ticket items. bfreturns - Bluefly Asked to return but because we had taken off tags, could not get any return. A return address is required on certain types of mail. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. I contacted customer service and explained what happened, they promised to resolve the issue as soon as possible. However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. Three weeks to get my merchandise (that is the projected delivery date I am still waiting for delivery), shipped from Kentucky to California! The bag is new and authentic. Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. We may earn money from affiliate links to support and feed our families. International Returns [Resolved] Bluefly Review: Bad service - ComplaintsBoard.com If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. That rubbed me the wrong way and I even attached photos to prove that they were worn. If you use our pre-paid return label, allow 5 to 10 business days shipping time. The delay in being refunded my money is not acceptable. It goes against our guidelines to offer incentives for reviews. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! I'm still waiting! The return label will appear as an attachment at the bottom of your email confirmation. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. Bluefly - Traffic, Revenue, Competitors, Business Model, Funding If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. Shipping charges are not refundable.Return Time Frames May Vary And Are Indicated With Each Items Description. Return time frames may vary and are indicated with each item's description. 602 Quick Service Guide | Postal Explorer - USPS Order an item on their website that shows in stock. We found clear and detailed contact information for Bluefly. Please note that all orders are charged in United States Dollars (USD). It was too small. Summary. Share your photos and videos with others to prove the truth of your words. Not worth the headache to deal with scammers. ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . Was concerned that I might end up with a pre-owned piece but it in fact was brand new. BEWARE! It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. Products used:None. Bluefly Reviews - 642 Reviews of Bluefly.com | Sitejabber Two weeks later I checked the tracking system and realized there was no movement on the label. Here are 8 tips for writing great reviews. Mail your return to the address below. You can find the article in the NY Times if you do a search. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. If you made an account prior to November 2019, then you will need to create a new Bluefly account. They didn't offer me a partial refund and I had to bug them for a return label. Items that have been opened or used will not be accepted for return. I purchased shoes from them, didn't like them. Christmas came and went! 2023 Bluefly Bluefly offers a variety of fashion options from a wide range of designer brands. Please ensure this is entered in shipping information on your order. Color: vintage rose Order was place in early December, but nothing ever arrived. And they were both LEFT boots. THEY DIDNT ACCEPT IT AND THEY SAID IF I OPENED A CLAIM THEY WILL CHARGE ME FOR FRAUD FOR NOT PAYING .. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. Hi Leslie, On top of that they only give 14 days for returns. Customer service. That is not right. I sent emails, I called them, I left voice messages. Two months have passed and they haven't exchanged the desk nor refunded my payment. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. Notified them immediately and they were able to intercept the package and re-route it to their warehouse. Whenever I see more than 50 percent discount, I always back off. $21 return fee!! If you purchase a 50 item, it could cost you 75% of that item to return it. You must log in or register to reply here. If you have any concerns or need shopping assistance, please feel free to private message us we'd be more than happy to help! I've never been so disturbed by an online retailer. Call Bluefly.com customer service faster with GetHuman. Not to mention they charged some extra for shipping without my permission. it does not state under details for several of your designer handbags? From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. Is this your company? I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! The 20 Best Alternatives to Bluefly - Knoji THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . Our customers are incredibly important to us and we appreciate your feedback and concern. If an RMA is not provided with your refund delays can take up to 2 weeks. If you made an account prior to November 2019, then you will need to create a new Bluefly account. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22.
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