If you have any tips or frustrations you wish to share, please leave a message in the comments section! Connect and share knowledge within a single location that is structured and easy to search. cable down in yard how do I get someone to come out and fix it @Ask_Spectrum why ******** do yall keep raising my bill? Spectrum serves homes and businesses in 25 states. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Hi dan999999. Let us know if you find downed or uncovered wires or cables in your area. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? Where is the line down? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Learn more about Stack Overflow the company, and our products. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. For more information, please see our These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Mastering the fine art of adjusting bifold doors. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. FIX THIS. We have called and spoke to multiple, nice service reps. My hardline connection to my PC never has connection issues. Thank you for making this comment and letting us know about this line. First, call the service providers phone number listed on your bill. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. @GetSpectrum Literal internet disconnects every 25-45 mins. Terrible service I want a credit for the downtime and the poor service. - BMitch . Never dig before calling the state number. @Ask_Spectrum outage again in Brooklyn. First, call the service provider's phone number listed on your bill. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. An official employee, such as myself or whoever is first available, will respond. It only takes a minute to sign up. The first step is to be sure you know the difference. This article was published more than4 years ago. The owner of the cable needs to be involved. They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. STOP WITH THE EMERGENCY ALERT SYSTEM!! I filled and reseeded and you wouldn't even know it was there. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. @Ask_Spectrum is there an outage in my area? They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. I've been with @GetSpectrum @Ask_Spectrum for multiple years. How to combine several legends in one frame? Some utility companies mark or paint their lines. Having problems? It is the second largest cable operator in the United States. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. How can I pause and rewind live TV using the Spectrum TV app? Contact Spectrum Customer Service - Upgrade & Start Service How deep does Spectrum bury their cable? : r/Spectrum - Reddit In the 'To' field, type 'Xfinity Support'. power is back on but no internet. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! No one out at all. Meyers story isn't the only one. paulbfagan 3 yr. ago True! To learn more, see our tips on writing great answers. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Great news. Spectrum Outage Report Is The Service Down? @GetSpectrum internet out twice today so far. Customer service has been useless!!!. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Need for water pressure regulator when increasing supply line. Want easy home advice delivered right to your phone? I was patient before. From there, click the 'New Message' icon. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. @Ask_Spectrum is there an outage in 53593? Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. Spectrum Outage Map Is The Service Down? Say "No account." Could you please send our team a private message with your full name and full address? Just select Xfinity support and you will be able to speak with the next available specialist. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. Why does this exterior paint keep blistering? The cable goes from the pole in my backyard to my neighbor's house. rev2023.4.21.43403. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Who do I call for a line down? - Welcome to the Spectrum Community Hed cut them and strap them back as far as possible. After spending 45 minutes and 3 service people, I am exhausted. A safe way to get rid of all those old cable and phone wires It is the second largest cable operator in the United States. I'll have to give it a shot. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. Plot a one variable function with different values for parameters? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. @Ask_Spectrum outage again in Brooklyn. Spectrum Channel Lineup & Channel Guide Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The smaller wires were for phones and cable-connected TV and Internet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. what number and what do i say to get in touch with people. Now I'm furious. Copyright 2018 Scripps Media, Inc. All rights reserved. From there, click the 'New Message' icon. Just watch out for your own sprinkler systems. Some problems detected. Click the "direct message" icon. Called xfinity x7!! I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. A minor scale definition: am I missing something? A few years ago Spectrum acquired Time Warner Cable. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. My home has a similar issue with both Spectrum cable wires and . My hardline connection to my PC never has connection issues. Honestly, @Ask_Spectrum your WIFI is trash! Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Enter another ZIP to see info from a different area. I thought these forums were public. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Is there a generic term for these trajectories? A tree in my back yard has two large branches resting on the phone/TV cables. The density of these reports is depicted by the color scale as shown below. If you are having issues, please submit a report below. We have live sports, international channels, and premium channels, and pay-per-view extras. Who is responsible to relocate cable TV line? Cookie Notice @GetSpectrum internet out twice today so far. Then, to let us know why you're calling, say Line is down.. ET. I hate your company so much. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. 1. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. @GetSpectrum SERVICE IS ******* ***. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. Thanks for contributing an answer to Home Improvement Stack Exchange! Aug 20, 2012 at 18:50. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. They'll come mark their lines. Typically there is contact information on the pole itself referencing who "owns" the pole. Find out what is going on. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. If additional resources are needed (bucket trucks, street closures, etc.) Thanks for escalating this Rustyben. Pepco has pictures on its website that can help you identify the power-system components. -JB. Find out what is going on. I was patient before. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. Report Damage to a Telephone Pole, Wire or Cable | CenturyLink It looks like you're new here. Verizon service typically comes in underground, he said. Zip 90004. @ATT or @johnsoncontrols or maybe @GetSpectrum. Call 800.288.2020 and select Repair. How can I mark capped drip line outlets from irrigation systems? Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. What happens when the person who buys your house calls for a locate? Please send me a private message and include your full name so I can assist you. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? Orange flag on lawn saying att/d distribution buried cable Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Are you experiencing issues or an outage? just taking a moment to say that @GetSpectrum sucks. In 2016 Spectrum acquired Time Warner Cable. And its a new box. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Even after speaking with him. Spectrum outage or service down? Current problems and outages Tips for Digging Around Utility Lines. There's no good answer on why the burying of cables is sometimes forgotten. Generally, you'll have to pay the utility to move it. It's possible as part of the outage it will be fixed. Is it in the street, your yard, etc.? And I have a very loud mouth. However, its critical not to cut into a power line, as you know. All rights reserved. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . It's not them. How do we safely remove these without getting electrocuted? Click that or follow this link: https://comca.st/3dmD3n4. 2. ET. Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable Thanks for escalating my case. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Spectrum tech caused this and just left, who does that? . Spectrum outages have been causing frustration for many of the company's customers. Replace or Install Underground Wiring or Cable Lines - Xfinity delays are possible. Advertisement. Users are reporting problems related to: internet, wi-fi and tv. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. Who has the worst service. They say the cable will be buried later in the week. For new concerns, please create a new topic in the appropriate forum. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. And, no answer.". ', referring to the nuclear power plant in Ignalina, mean? When asked if you want to order new service, say "No." The price of my internet only service was bumped up in the middle of this pandemic. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Cable TV Service Provider in Madison, WI | Spectrum Your dispatch is the problem, undersized and a separate dept. The following are the most recent problems reported by Spectrum users through our website. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. It is the second largest cable operator in the United States. Provide your account info and say, Line is down., Dont have AT&T service? i need someone to come out a fix it, who do i call? Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. I don't think this is allowed. Cable Company Runs Wire through Neighbor's Yard Without Asking If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. I can't go anywhere else to work for obvious reasons. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. If youre not using either, you can just take them down and throw them away, Williams said. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! A few years ago Spectrum acquired Time Warner Cable. @GetSpectrum what the hell!!! Question About Spectrum Voice (Landline) Caller ID Information? In most states you need to call before you dig.
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