I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. Your password has been sent to the specified email address. "Let's just cancel it, " I said. I got billed twice and cant get a refund. He did the right thing, and we left feeling less burned. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. Your feedback is an important part of our community and will help others make informed decisions. I was charged $142.34. I was charged in full.I was also charged another $7.99 service fee.After I booked, I found out that it's said that the hotel policy was not refundable for cancelations.I went to looking tres website and found out that their rooms were Available for $25 last and were refundable upon cancelation.I booked oneTo have a record when I called the looking company. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Have you disputed the charge with your payment card? I like your comment Be careful when you book a room online. Thats wise advice. Once at the hotel my bill was $113.37 but CCI charged my credit card $174.72. We wanted a hotel in Louisville, CO and they booked it in Louisville, KY. We had bad reception on our phone and talking to someone that was a foreign language and didnt speak English very well. Our $129.99 room cost ended up being a $191.50 charge on our credit card. He said it was too late he had already acted and could not change the booking that I never authorized. Same thing happened to me with doubletree hotel. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! Plus they added a $553.73 charge for what they call a service fee? When I got to the motel she said she couldn't honor the reservation because i had not booked through priceline as that is the only way they will accept reservations. Coincidence? When the charge showed up on the credit card statement the total was way over the quoted room rate. This was not mentioned until check out also. Nothing. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. I called them back and they said the transaction was valid and would not refund the fraudulent charges! It looked very much like I was dealing with Days Inn. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. - About Us I can't be in two places at one time! {}: {} | {} | GetHuman1125799 - 7W2y (hi) The agent lied about how much they were going to bill my cardupped the amount over $100 and refused to refund. He then offered my a room at what he said was a sister hotel of the same quality close by. CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. But we were only traveling for our boys soccer game so booked a two night stay, then found out we only had to stay one night. Terms | BookOnline.com When he asked if I accepted this non-refundable booking, I told him I felt he was pressuring and did not wish to book. You cannot get through to them via phone calls or emails. Googled a local hotel. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. Even with taxes that should only be about $116. When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. May 9 I got online and booked a room I asked about their cancellation policy in case I need to cancel she told me 24 hours for a full refund. In the last 2 months I have called many times and get the same 7 day promise. Holiday inn say they never received the booking. Make people and Google aware of the practices of this people. This is totally misleading and overcharging any consumer . Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. They are completely dishonest and I am unable to speak to anyone to discuss this. Please delete my credit card, American Express. She doubted that Hilton could do anything about it. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. The next morning a fellow we took to be the manager was at the front desk. How much the hotel gets and how much getaroom take from that is between them. Why are they now showing up on my card? (Total We got a hotel reservation for one night in Scottsdale AZ. First seen on January 6, 2018, Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. The amount paid to the hotel in connection with the reservation or taxes may vary from the amount we estimate and include in the charge for the customer. He said that he found a motel 6 in marysville ca that took cats. Total Price $140.90 It is a scam to be charging that much more than the Hotel is receiving!!! CCI sent me a copy of their receipt. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. They earned $200 for answering the f**king phone!!! Since I am usually cautious about online transactions, I am upset that I fell for this scam. We arrived at the Hilton a hour later. like I got caught in this CCI*HOTEL RES800-468-3578 When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. Bravo Sierra. Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was Demand the hotel to pay for the drive to another hotel. There is NOBODY to talk to when you call the phone number!!!!. Yes, I'd say these are SCAMMERS! The hotel charge was $130.32< CCI charged $187.68. By using this website you agree to our Cookies Policy. I received a confirmation email from a different company - Hotel Values. This is clearly exploitive, if not fraudulent. I was billed $504.43 plus $12.99 booking fee. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. CCI sent me a copy of their receipt. This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. Scammers! Or 30 000 Japanese Yen. Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. Somebody please take this company to court. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. I looked for hotel in Memphis TN using google Maps. I followed the instruction of the hotel and contacted CCI. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Number. Horrible company with horrible policies. A cordial enough fellow came on. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). This is the version of our website addressed to speakers of English in the United States. Getaroom - I have a charge on my credit card that needs explaining. I reflagged it with my credit cared company. Unbelievable what people do for $ to make other lives miserable. - Personal Finance Club The site quoted me $181 per night and then charged me $365 per night. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. My complaint though is with the reservation desk. Get a Room is not accredited by the Better Business Bureau and has a "D" rating. It should be illegal as would be stealing someones's identity or posing as someone you are not. I immediately noticed an additional $125.00 added to the bill for taxes and fees. Currently at a wait time of 24 minutes and it just disconnected. CCI sent me a copy of their receipt. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Even the hotel workers were shocked of the amount when I contacted them about it. If CCI knew this was coming I can see why they might not complete the reservation for you. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. CCI*hotel@getaroom It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). This business should be put out of business! The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. Immediately I got an alert on my phone for several charges. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. My credit card charge says CCIHOTEL 800-468-3578. Booked a room that should of cost 125cnd plus tax. Giving me the run around about refund due to virus. I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? Assumed it was their websight. During the call, I informed the reservation agent the stay was tax exempt. "That's just taxes and fees, Sir, " he said. I made a reservation at the Hampton Inn and Suites, N. Fort Worth-Alliance Airport on March 16, 2020. That's a big difference. Then I was informed that the reservation was non cancelable. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. You can also consider using your. CCI sent me a copy of their receipt. [protected] was listed. Same happened to me on 6/29/19 at the Quality Inn & suites in Sioux Falls, SD. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. I had the same experience as many of you on this thread. So now I'm caught in a catch 22. I was charged $318. They STOLE money from my credit card and did nothing! We were appalled at what we saw: When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. Reservation No. I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. I ended up making a reservation for two nights at 4:00 pm one afternoon, and by 8:00 pm the same day had to cancel because other activities planned in the trip didn't mesh. In the process of disputing the excessive charge! If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. On May 7, 2021 I reserved a room at this Holiday Inn Express Hotel and Suites for my daughter and her family travelling from Tennessee in order to visit her father who was gravely ill and hospitalized. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CCI Hotel Reservations's products or services. Getaroom: Reviews, Complaints, Customer Claims | ComplaintsBoard We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. 10/22/2022 Recently made a reservation at what I thought was Candlewood Suites Hotel in Alabaster, Al. Also be sure you have your R# for the reservation or they refuse to talk to you. Fees and taxes for the room rate will be included on the final pricing and on the confirmation e-mail. Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. Ref. This will surely increase the credibility of your complaint. Ask the hotel manager to fix the problem . Which after 2 months I lost. In the process of disputing the excessive charge! I was not even in Texas on that date. This site has been very HELPFUL I called them within 15 minutes to cancel as I wont give business to misleading companies. Sounds like you didnt realise the website address said Getaroom. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. I cancelled room immediately and tried contacting to receive refund. They came up in the top of google with a local business page. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. Receiving card statement, there is a charge of 406.14 for Cci*Hotel Res. CCI reservations mentioned NOTHING about an upcharge, especially about $100. COUNTY OCCUPANCY TAX $6.29 The hotel is fully booked, and you can't get any room there. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum Hotel Reservations Scam! I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. 1 0 S SeaTTle2022 of Seattle, US NOTE, some hotels charge for the entire stay. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. Avoid this company like you would COVID19. CCI Hotel Reservations | Better Business Bureau Profile they transferred me to another person. Why did you think you are booking on Priceline? We were unknowingly redirected in the reservation process and didn't even realize it until now. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Chevy Chase, MD. Because the discounts applied to only a portion of the charges for breakfast, we realized we'd now be paying something more than the $174.03, presumably around $200 for our stay. Hotel Reservation Overview Reservation Counter specializes in providing travelers access to more hotel choices and ways to find the accommodations. When I called the hotel directly they had no record of my reservation. >>. I made a reservation on what looked like the website of the hotel I wished to stay at. You paid Peter to pay Paul..Peter will charge you. we paid $1,178.00 for seven nights. My refund will be $219.12. Cci*hotel Reservation Chances are it was an advert and you called (CCI*) Hotel Reservations. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. less. Plus they added a $553.73 charge for what they call a service fee? When I complained to the hotel, the manager told me that he had received $53 reimbursement for the room. Had a charge of $212.61 from CCI*HOTEL@GETAROOM 800-468-3578 TX. Beware of Getaroom or anything to do with CCI Hot-Res. This reservation R2500898390 was for 3 nights, May 7-9, 2021. What have you learned to make travel easier? Peter Kornelisse, chief security officer at Booking.com, said the firm. We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. Coincidence? They will charge you well over the price that the hotel is actually charging. The reservation was made in March for an October football weekend. Called the "customer service #" right away and the person on the other line only kept saying "no refund, no refund". Many secured connections require a two-step verification process. Beware of these crooks, I am sure they based in some [censored]ty open sewer place in Chenay India. This is a fraudulent website and a scam!! The reservation for the Red Rood Inn, Greensboro NC for Aug 5 -7, 2022. I asked. Found upon check-out that I had pre-paid. There are no refunds for no-shows or early check outs! I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! I then called the hotel directly and cancelled my reservations. Also be sure you have your R# for the reservation or they refuse to talk to you. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. Included were the non-disclosed tax and service recovery fee. We have cancelled the res and they said they would be charging a nearly $200 fee which we will be disputing with the credit card issuer. Strange!!! Im going to take them to small claims court. scam also. GetARoom.com Fails to Adequately Disclose It's a Third-Party Booking Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. So at the time of your reservation, youve agreed to the reservation being prepaid. I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. When I arrived there were no rooms available. We should have paid $832.96, a difference of $475.02, which the so called booking agency kept.
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