You can check this by watching the video, Testing Computer Relays., If the relay is faulty, the entire board will need to be replaced. In order to talk with someone in Technical Support you will need the following: Put a blank thumb drive into the USB port on your freeze dryer. We can recalibrate the touchscreen easily in the case of a white or unresponsive screen. Weird. I ran a few successful batches, although it had intermittent vacuum errors. If this doesnt work, there may be an issue with moisture inside the processing unit of the machine, or the display may have broken. Heres that link again: https://harvestright.com/software-update/. To reset Windows 10 to the factory default settings without losing your files, use these steps: Open Settings. My harvest right is brand new. This will release the pressure in the chamber. Resetting a Harvest Right freeze-dryer is easy simply turn it off and on again. You can do this by watching the video, Testing Computer Relays., c. If the relay is faulty, the entire board will need to be replaced. Then insert the flash drive and turn the Freeze Dryer back on. For instance, after running a vacuum test, you press Start to begin a new batch. Close the door and press DEFROST. Make sure your current version is compatible with the new version. If your having problems with upgrading your Harvest Right software, then we suggest trying a different flash drive. I only promote products I like, use, and recommend. This website is where we're sharing everything we've learned. Power on freeze dryer; then press the leaf or logo consecutively until the freeze dryer is in the dry mode. The Provident Prepper | Food Storage: Freeze-Dried Vegetable Blends are Amazing, How Your Harvest Right Freeze Dryer Works, Lock in your sale price with a downpayment ($250 minimum)*. Remove shelf and run a vacuum test (see the PDF: Vacuum Error Solutions on how to run this test). The circle will move every time you press it to triangulate the positioning, after which youll be able to write on the screen with your finger for 20 seconds to ensure the touchscreen is registering your touch. Follow the instructions above to verify the middle number of the software you are currently using. This pump requires Harvest Right Oil, Robinair Premium High Vacuum Pump Oil, No support will be available to revert back to a previous version. We recommend checking your manufacturer's support site for device-specific instructions. Please do not share the software with other customers, direct them to this page to download. Select Restore Factory Default. Learning from your own experience is important, but learning from others is also smart. Press DEFROST. Set up your Harvest Right in a cool location with low humidity. Freeze-dried food retains its original flavor, color, and nearly all of its nutrients. Turn off the freeze dryer. Can you feel air blowing from the fan? Its seems every other batch would work. Was it Worth It? Wait until you see the new home screen with version 5.x.24 in the top right corner. If you wish to downgrade your Harvest Right firmware it would be the exact same method. New comments cannot be posted and votes cannot be cast. Option 2: Fully Clean the Drive. However, mistakes can happen as these emails need to be sent out by a person, so its possible that an update was uploaded to the Harvest Right website and you werent notified. For example, if it is a vacuum error, it will help us determine the exact nature of the issue. Next youll want to turn off your Harvest Right Freeze Dryer. Otherwise, the software wont load/work. Lock in your sale price with a downpayment ($250 minimum)*. Vacuum Failure in the middle of a batch. If it shows a temperature rather than dashes it is functioning properly. Insert the USB device with the Harvest Right file into the USB port on your freeze dryer while it is still turned off. By signing up, you agree to the our terms and our Privacy Policy agreement. Take food out of freeze dryer and place it in your freezer. Power off your freeze dryer and wait for 10 seconds. Outdoor Hub, LLC (d/b/a Carbon Media Group), 30800 Telegraph Rd, Suite 1921, Bingham Farms, MI 48025 USA. The installation is now complete, and your freeze dryer is ready to use the new software. That file is titled Harvest., PACKING UP YOUR FREEZE DRYER TO SEND TO HARVEST RIGHT, UNIT STILL CANNOT GET A VACUUM AND EPOXY PLUG LEAK IS INDICATED. Its not compatible with the new firmware update, so were rocking the old version. Check the details here. It should be right in the middle. For example, if you are currently using version 5.2.23, you will want to download HarvestRight-v5.2.24-Update-v5.2.x. Harvest Rights software checks for a vacuum sensor error when the freeze dryer is powered on and the Start button is pressed. If all of these things seem fine but it's still not working properly, then call the Harvest Right customer support helpline (800-865-5584). Computer Heater Relay, that turns on heaters, is stuck closed. Press Esc to cancel. This will need to be done if your screen isnt working properly. There are a few different circumstances that might prompt us to want to reset our freeze-dryers. If tempuratures fluctuate too much your freeze-dryer will have to work harder and your batches will take longer to process. Sorry it didn't work. The machine will let out a sound and a circle will start flashing. The down side is that it will ask for the code after every few batches. Having an extra set of trays is a total game-changer, and I highly recommend you get it! Divoom Review: Which Divoom Products Should You Purchase? Where Should You Put a Freeze-Dryer? Adjusting the mTorr settings for the Harvest Right shelf heaters to come on/off during Sublimation - YouTube 0:00 / 1:20 Intro Adjusting the mTorr settings for the Harvest Right shelf. Press CONTINUE and let it continue freezing. It is possible that the heater relay is stuck open and you are not getting heat. However, most updates work flawlessly after installation. View our. Or you can send the unit to Harvest Right and we will repair it. To simply explain the difference: the software doesnt interact with the machines hardware in any way. Garage/Shop/Room. Food may not be frozen adequately when the vacuum pump turns on during the Vac Freeze or Drying cycles. Call Us. Vacuum Pump turns off, Freezing continues. If the thicker pieces (generally on the bottom shelf) are wet or have a kernel of ice in the center you will need to remove the trays and put them in your freezer. Wait a few minutes to see if heaters are warming. Itd be best if your USB thumb drive was otherwise empty and had plenty of storage space. Sparkel Review: A Worthy SodaStream Replacement? Your freeze dryer will ship after you've made your final payment. It may take a few minutes, but when the update is complete your Harvest Right Freeze Dryer will turn on and the new update version number will appeal on the right top corner. My family has always loved being outside and gardening. Receive 0% interest until paid in full. I'm Kimberly Starr. From time to time, Harvest Right does sell units that were shipped to other customers, may have been dinged up in transit, and were then refurbished and tested before being sold at a discount. If none of those categories help, this site also has a helpline where we can speak to a freeze-dryer technician. Once I load it with food, it hovers around 1000 mTorr. This means well have full coverage for one year on all the machines (including a premier oil pump) and two more years for any manufacturing defects in the refrigeration unit. Troubleshooting Guide Software Version 5.0. Harvest Right | Home Freeze Dryers | Freeze Dried Food Storage, 15 Jan. 2021, harvestright.com/v50. You can check this out by watching the video titled Testing Computer Relays. Even if all these solutions fail, dont panic. If you own a Harvest Rights Pharmaceutical Freeze Dryer then youll have a third file called Pharma (Which is a txt file). Be sure and tilt the vacuum pump forward when removing the oil to get all the oil and water out of the pump. Your freeze dryer will ship after you've made your final payment. Perform a vacuum test to see how long it takes to pull a deep vacuum. 2. Defrost chamber and dry it out. If this is the case, the ice ring that has formed on the inside walls of the chamber may be so thick that the freeze dryer is compromised. Backyard Homestead HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Whats up with the version 19? b. Most updates are made as an answer to a problem that was reported by users, so its always in your best interest to install them. If it is connected then check to see if pins are securely in place. Updates are crucial to stay on top of the newest changes in the software, and its important to install them as they come. I have changed the oil, but the unit doesn't seem to recognize this and still is frozen on 'change oil . To do this, get a computer relay board from Harvest Right and follow the instructions in the "Relay Board Replacement" video. My family has always loved being outside and gardening. They are the go-to name brand for at-home freeze-drying and sell nationwide to us normal folk. Ive opened a support ticket and have spent the last two weeks as a Harvest Right technician running lots of different tests, taking the machine apart, performing leak tests, rewiring to bypass an electrical connector, sending lots of logs to help them diagnose the issue. Double check that your freeze dryer has software version 3.6.11, or above, before you continue. 100 North Salt Lake, UT 84054 USA 801-386-8960. Once your software is finally updated, youll see the new version number in the top-right corner. Plug in the phone charger, and the phone will show quickly if the phone is charging from the socket. Growing in the Garden | Freeze drying vs. Dehydrating, Retired at 40 | Backpackers Pantry Chana Masala vs. View our. Bert is a real practical, hands-on type of guy. It should pull down lower than 500 mT in 10 to 15 minutes. Freeze drying and storing food in an airtight container with an oxygen absorber will preserve it up to 25 years. Vacuum pump may not be functioning well (not pulling an adequate vacuum quickly enough). Many older units will only work well with older firmware versions. How reliable are these machines? Do not change the extensions! Honestly, You Can Tell Me the Truth. Here, you can learn how to create a USB recovery media using any Windows computer. Sometimes, on older units, it may show on the middle right-hand side or even on the bottom right-hand side. If you arent getting their updates, check your spam folder. Vacuum sensor failure If everything checks out and you can see by the thick ring around the door gasket that when the vacuum pump is on it is pulling a strong vacuum, there is a possibility that you have a Vacuum Sensor failure. All Harvest Right freeze-dryers come with a three-year limited warranty. *Oil change takes 2-3 minutes. Are Inflatable Hot Tubs Worth it? Now we are building a backyard homestead and immersing ourselves in this wonderful new lifestyle. Ready to set up your freeze dryer? If the fan is working then do the following: b. This software update is only compatible with units purchased since 2017. Error Mid-batch Heater Failure Heater Relay Failure. Remove your food and put it in the freezer. Temperature is being measured, but, there is not detected heat. By continuing, you agree to get occasional emails from Harvest Right. Open your drain valve. HOW TO REMOVE AND CLEAN THE SHELF AND VACUUM CHAMBER, WHAT YOU'LL NEED WHEN YOU TALK TO A HARVEST RIGHT TECHNICIAN. Common screen issues are plain black or white or unresponsive touch screens. I Finally Found the Best Learn-To-Read Program. Although rare, this would signal the need for a new vacuum sensor. Is the vacuum pump securely plugged into the back of the freeze dryer and is it powered on? Phone: 801.386.8960 Submit a Helpdesk Ticket: Online Ticket Submission Customer Support Page: Customer Support, This Contact Us email is for general inquiries about our company and our products. Select Restore Factory Default. These units may have a different warranty period, so check what it is before buying them at a significant discount. By continuing, you agree to get occasional emails from Harvest Right. This site is protected by reCAPTCHA and the Google Privacy Policy and Google Terms of Service apply. If you're putting in pre-frozen stuff though, I'd recommend letting the machine cool to freezing or below while it is doing the 15 minute cool down -it shouldn't take too long past the 15 minutes, but variables vary. Turn the dryer back on. Make sure they are in place and are not damaged. Harvest Right Customer Support | Harvest Right | Home Freeze Dryers | Freeze Dried Food Storage Customer Support Freeze Dryer Problem Diagnosis Guide Need help? You can do this by watching: Shelving Plug Connections. Debbie. The more times you download the files, it will keep changing the name of the file. If you still see dashes, rather than a tray temperature, please call Support at 800-865-5584. To resolve this condition, you will likely need to replace the entire computer relay board. There might be a single update file or several of them (depending on the update). SUBMIT A TICKET NEED HELP? Click on the appropriate category for a diagnostic checklist. Check to ensure that it is closed. Backyard Homestead HQ is compensated for referring traffic and business to these companies. You may now remove the USB device. To reset a Windows 11 laptop or desktop to its factory default settings without losing your files, use these steps: Open Settings. If it does not resolve the problem in a few minutes the display will again state Mid-Batch Heater Failure.. (Harvestright.com/software-update). For more about the advantages and disadvantages of owning a freeze-dryer, click here to read our complete guide! Click the Recovery page on the right side. If it is connected, then make sure all the pins coming into the red part of the connector are securely in place. 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We had one hiccup, where the epoxy plug had a leak, but harvest right had online trouble-shooting guides, videos, and their customer service was very knowledgeable and helpful. View our. Choose this option if, after the Reset This PC process is over, you plan on giving the computer away, selling it, or recycling the computer or hard drive. The only way to reset the freeze dryer is to turn it off and on. We're learning as we go what works and what doesn't. I'm Kimberly Starr. To do a factory reset please follow the below steps. Is the vacuum pump filled with oil to the middle of the sight glass? Once your software is installed, you can move on to calibrating it! As freeze-dryers are high-power devices, its not recommended to plug into any type of extension cord, which may overheat. Backyard Homestead HQ participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Hudson Valley Lyomac makes freeze dryers for medical, military, pharmaceutical, food-processing groups, and companies. If you are a freeze dryer owner, and you have questions for Customer/Technical Support, you must call: 801.386.8960 or submit an online ticket by clicking this link: Online Ticket. Choose Fully clean the drive to removing everything, then wipe the drive clean, and finally reinstall Windows from scratch. Follow the prompts to get answers and instructions on what to do next. Try putting your finger or palm over the exhaust. Please contact Harvest Right with all inquiries, including questions about set up, warranty, or repair. Touch the walls of the chamber, if they are not cold, or if you do not get a frost pattern then proceed to STEP 2, STEP 2: CHECK CONDENSER FAN & RELAY BOARD. Then start the unit and press circled leaf in the top left corner. A vacuum error means the freeze-dryer cannot create or sustain the vacuum necessary to properly extract water vapor from the freeze-drying unit. We found that the smaller flash drives work the best for updating the firmware in your Harvest Right Freeze Dryer. Watch the video, "How to Replace Your Door", 1. Hopefully, youll never need to use this, but it offers peace of mind. Why? Backyard Homestead HQ is compensated for referring traffic and business to these companies. The more likely cause for theerror is that the Start button was pressed while the chamber was still under vacuum from a previous operation. When you upgrade your Harvest Right firmware youll only need the .hff file on the flash drive, but when youre downgrading youll need to have to two files on the flash drive a .hff file and one called ForcedUp. Most of the time freeze dryer software updates are free, but updates aimed at freeze-drying very specific foods at specific temperatures can cost money. Here is the list of steps: Unplug and remove the shelf that holds food trays from the chamber. There may be a leak. Backyard Homestead HQ participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. a. New comments cannot be posted and votes cannot be cast. Check the link above every now and then to ensure you have installed the newest software. This written warranty gives you specific legal rights. To update your freeze dryer, you need to: Its easy to find out whats your current version, but installation and calibration of new software are a bit more complicated. My harvest right is brand new. Check to see if the drain valve is closed. This takes you to a test screen. Watch and follow the instructions in the video, How To Replace The Epoxy Harness Edit 2, Watch and follow the instructions in the video, "Replacing a Drain Valve", Watch and follow the instructions in the video, "Replacing Vacuum Sensor". Wipe out the interior of the chamber to insure it is clean and free of ice and water. Youll find that some devices have this already enabled. Note: you might need to enable slow or automatic updates on your freeze dryer. System is not detecting an increase in heat during DRY and/or FINAL DRY processes. If you come across any sort of trouble, which isnt impossible, turn the dryer off, insert the USB and try again. Hand tighten both connections. We have an old software version that still works great, though it may not be as efficient as newer firmware. Email Us. I have unplugged everything and rebooted, and have also tried re-calibration trick and it won't recalibrate anymore either. Do not contact the retail location where you purchased your freeze dryer. Please refer to my disclaimer in the terms and conditions for additional details. First, contact them directly to establish that the power receptacle is broken, and then theyll send out a replacement part. Find the update on Harvest Right's website. If you get the message again (Not Getting Cold Enough), the system may have a Refrigerant Problem. Your freeze dryer will ship after you've made your final payment. You can purchase one from Harvest Right and replace it by watching the video, Relay Board Replacement., STEP 2: IF THE HEATER WIRES ARE NOT THE PROBLEM, If the power receptacle is shorted out, watch the video, "Replacing Main Power Harness", Watch and follow the instructions in the video, "Replacing Power Receptacle.".