Package, ship and get paid 4 Tips for selling more on Poshmark Respond to comments quickly Attend Posh Parties Send offers to likers 6 Selling on Poshmark FAQ How do beginners sell on Poshmark? . As a seller, its in inevitable to have a case. And Ill show you how to do these and more on this blog. On the web. However, the tags were intact and the dress was otherwise flawless. . The only flaw was that the interior material label was discolored. Yes, the buyer may lay false claims but try to keep your cool. I got the confirmation that the package was delivered to the Poshmark . I politely responded that that was an issue of fit rather than item not as described. Mercari VS Poshmark Which Is Better For Selling Online? c#; asp.net; vb.net; Share. But waiting for days and not getting any update can be frustrating. I said no. Once the case is closed, you can go back and continue selling on Poshmark. Some sellers might misrepresent an item or hide its flaws. Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. Select My Addresses. The platform has over 80 million users, with over 200M available listings. If there are no issues, the buyer is refunded the money and the seller can relist the item. Thanks in advance everybody ! When people shop, theyre excited and counting days to receive their order and start enjoying it. Bree is a lifestyle blogger, mom, and wife based in Virginia. Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. My username includes my unique first name and my profile pic is me. Deny a return. Just follow the steps below. Also is there a way to unsubscribe from pmeditor and the brand parties or whatever? I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. This subreddit is not affiliated with or endorsed by the United States Postal Service. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the . In the span of a year, thats a pretty low amount of cases. At this point, theres nothing much we can do as sellers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select Submit. A P.O. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. To manage your addresses: In the app Go to your Account Tab (@username). I believe making extra money from reselling your stuff or saving money by spending wisely is ideal. So I thought Id talk about Poshmark returns because I had to open a case against a seller recently. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. Honestly though, I don't really want to be found. And at some point, theyd lose interest in that purchase especially if youre not communicating with them about shipping. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. They are CHEAP when it comes to your privacy. Enter in your new email address. Just this week, I sent a wool blend pea coat to a buyer who paid $44. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. Usps requires all priority mail to have a return address, it's mandatory so they can refuse it. WRONG. I love reading and responding to your comments!Here are some additional ways you can show support for me and my efforts:You can show support for my small business by shopping ROXDOLL Cosmetics for the best in hair, scalp, and skin care. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. She had not opened the package and stated that it was an accidental buy and wanted a return. r/poshmark 2 yr. ago. Before responding to the case, make sure to read the reason why the buyer wants a refund. Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . Returns must be shipped back to the seller within five days in order to be eligible for a refund. When she's not blogging, you'll find her listening to music or enjoying a good book. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Sorry for the newbie questions ! I feel reassured that I handled an unhappy buyer appropriately but it still stings to be accused of something untrue. Half of them were my fault. Any other new and upcoming apps that may be better for sellers with closets of +300 items? 23 7 7 bronze . Given these experiences, Ive determined 5 Tips for Poshmark Return Cases. I've just started to get active on posh selling my old clothes. Since the package is trackable - doesnt the tracking number act as a return address of sorts since the package can be located by usps and they can look it up in their records and see what post office it departed from ? ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. She stated that the odor from the sweater was so offensive that it had to be double packaged and put in a completely closed off room since it was causing her to have a reaction to it. There was nothing else that I could have done to prove that this was a legitimate transaction in my view. But the past few months it seems "item not desicribed" return cases are getting out of hand. As a seller, we feel provoked to act out against a statement like this. I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. How to maximize privacy as a seller? So I'm thinking of changing my name to something else, and finding a profile pic that isn't my face. Your email address will not be published. In the third case, the buyer asked if there was a defect in a certain area of the item. Please share your tips to handle Poshmark returns and to keep them from happening again. Upon receipt of the dress, the buyer maintained that I had sold her a used dress because of the label discoloration. I got a small post office box, and it has been worth every penny for the privacy & security it provides for both buying (package holding, no having things sit around on my porch) and selling (no one gets my home address). This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore. Privacy Policy. If not, learn your lessons and make sure it doesnt happen again. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 Would this hurt my sales? If you choose to do so, it could negatively impact the outcome of the case. And this post will cover what you can do when it happens, and how to avoid it in the future. You can also reach out to the seller for additional details, measurements, or photos if needed. Select Edit to edit an address or select Add Address to enter a new address. Archived post. Sellers are given a chance to respond. Select a reason for the return. Its unintentional, but it happens. From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. They also won't refund an item that you just don't want anymore. Having a case opened on Poshmark is essentially a buyer requesting to return an item. But you should make sure your shipping box or poly mailer is in great condition. Poshmark isn't going to do shit unless enough people complain. Wanted to see if anyone else here did it, and if they had any tips or advice? For sales above $15, Poshmark charges 20 percent of the . I listed 8 photos in great lighting that showed the condition, every angle, and included the length. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Also, share this post on Facebook, Pinterest, Twitter, and other social media outlets. Press J to jump to the feed. What kind of fit is it? Go to your account tab and then tap on My Address'. If you notice any intentional damage or anything untrue, then you can open a case against the buyer too. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . Archived post. So go to the USPS website and schedule a pickup, and the mail carrier would pick up your shipment the next day. Hide full review Helpful? I know how it feels because it has happened to me before. I also don't use my last name, just an initial, for an extra layer of safety. But, this is where professionalism matters the most. Do you try to stay anonymous? 1. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. I am attempting to hide the document name from the user by using a folder with appending querystring in the following format: . If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. If it goes in your favor, great. Ive seen cases where a listing says size medium, and never mentions that it is a junior size, and the buyer receives a shirt or dress they cant fit into. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. In my case, I bought two winter jackets, and both jackets right pockets were torn inside. To avoid Poshmark returns, make sure you ship as quickly as possible. Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. Select Done On the web Click the order for the item(s) you wish to return. Its hard to determine when this is enough. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). Select Account Settings. Repeat the actual shoe size again in the listing's description. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. Also, encourage buyers to ask questions about your listings, and reply to them promptly. 7. It appears that on USPS click n ship I have to provide a return address in order to print the label. In the end, Poshmark sided with the buyer. I am concerned ( based on some experiences a few years back ) that the wrong people may get access to my address. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. Cookie Notice Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. Select your order. 2. by otrootra. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained.". Youre on the platform to sell and make money, remember to take enough pictures, describe your items thoroughly, and youd hardly have cases open against you. Select on your email address. So well talk about what to do to avoid cases being opened against you on Poshmark. Select My Profile. Don't rely on Poshmark's conversions. Its important to handle all cases, no matter the reason with a calm, professional tone. Do not try to handle this outside of Poshmark, or outside of the case chat. 0 0. Select My Purchases. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. The day the buyer received it, she claimed it wasn't "long enough". It was a bit of a frustrating experience. Is it straight, skinny, high, or mid-rise? You didnt mention if it has any flaws if it is true to size, or whatever. A Poshmark employee decides the outcome of the case. They never addressed her complaints about odor, stains or condition. Select . Select Done. Improve this question. Select a reason that best matches your reason for the return. I suggest everyone who feels the same annoyance to write support to let them know how irritating it is that blocking doesn't completely remove someone from your search results. Click on your profile picture to reveal the dropdown menu. Select Edit to edit an address or select Add Address to enter a new address. If Poshmark denies the return, the sale will close and the funds will release to the seller. Poshmark recommends carefully reviewing the photos, description, and item condition before making a purchase. Press question mark to learn the rest of the keyboard shortcuts Read more, Last Updated on February 25, 2023 by Bree Are you wondering what Thredup processing fees are and what you should, Read More Thredup Processing Fees What It Means & What To DoContinue, Last Updated on October 25, 2021 by Bree If you want to know which of these two is a better, Read More ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform?Continue, Last Updated on September 3, 2021 by Bree I started my blog sometime in 2018, and this is my first, Read More How Much I Have Made So Far Blog Income ReportContinue, Last Updated on February 24, 2023 by Bree So I thought it would be nice to share my blog growth, Read More My Blog Growth After Blogging For 1 YearContinue, Last Updated on November 5, 2021 by Bree Whew! Signing up is easy. Select Edit to edit an address or select Add Address to enter a new address. step 1 Go to your account tab and then tap on 'My Address'. Select Order Not as Described. I listed 8 photos in great lighting that showed the condition, every . What is a return address? It appeared to be completely loose and stretched out, and not the size as advertised. Select "Order Not as Described" from the dropdown menu. Keyword stuffer, absolute pain in the ass cluttering a brand thread. How much does Poshmark take from a sale? For more information, please see our Privacy Policy. The buyer can make a case that you didnt show how new or worn the item is. Archived post. Jennifer R and This Mommy is Real 2017 - 2018. Upload images that showcase why you're returning the item. Set your pricing 5. Dont worry you (seller or buyer) wont be billed for it. Leave your Poshmark closet in the comments! 5. Select your profile picture at the top-right of the page. But for the first time, I had to return a Poshmark purchase. We all know you have 5 business days to ship on Poshmark, but it doesnt mean you have to wait until the fifth day to ship. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. And thats what you need to know about Poshmark returns and how to avoid them. Im toying with the idea of cutting out the return address portion of my package labels, for security purposes. Instead, they utilized the fact that my description was not complete. Take photos of the item 3. Share tips and tricks, make new PFFs, and banter about. One of the best tips for selling on Poshmark is to open a P.O. So dont worry about it. Obviously there is danger here if the package is lost or returned, and they dont know where to send it back to, but I think thats a risk Im willing to take and a cost Im willing to eat. Poshmark, Inc. Headquarters in Redwood City, CA. The seller receives a notification of the case and can provide her response. In the app. Thats not the sellers fault, the outfit just doesnt work for the buyer. Go to the Poshmark website, and log into your account. Do you try to stay anonymous? Has anyone else had any luck with returns as a seller or just similar cases? She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. It was washed and hung to dry prior to being listed, and there were no odors. Follow This Mommy is Real on WordPress.com. NOW WATCH: What happens when you sleep in your contacts, What is Poshmark? Because the dress was not in pristine condition, I included a close-up photo of it, a photo with the tag on the dress, and ensured that the description clearly stated this issue. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. If you cant give write detailed descriptions of your listing, Google the product and copy the retail description of the product. They aren't that smart. You can turn off email and push alerts for the parties, at least. I tried blocking them but the listings still show up. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform? I've been a faithful posher for over 5 years selling 1,060 items so far. And these were not pictured or even mentioned in the descriptions. Returns are not currently offered for: Fit Issues No longer want the item Delayed delivery If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. For more information, please see our Cookie Notice Poshmark return cases take only a few days, or less than a week to resolve. Your email address will not be published. Especially regarding your mailing address. In this case, I sold a sweater that was one of those in-between sizes. If a buyer is asking for a refund because the item doesnt fit, then mention Poshmarks return policy. How To Bundle On Mercari (With Pics) And Sell More, How To Sell On Mercari: How Mercari Works For Sellers, 23 Money-Saving Tips For Living On A Budget Without Feeling Poor, 9 Healthy Lifestyle Habits To Live A Happy Life, 12 Craft Business Ideas: Things To Make And Sell From Home, Black picture #3 shows actual color (if thats the case), Like-new condition or worn once or a handful of times, Only flaw is a slight scratch on the toes, see picture #4. While Poshmark's digital marketplace is safe, secure, and private, there is always some risk involved in buying online. Poshmark HQ 203 Redwood Shores Pkwy, 8th Floor Redwood City, CA 94065 See Map. and our Im going to look into getting a PO Box. But the past few months it seems "item not desicribed" return cases are getting out of hand. In it, I included the screenshot of my purchase confirmation. 4. When a buyer opens a case, she submits a reason and evidence for the return request. Scan this QR code to download the app now. The other three were issues that I felt that buyer brought up due to either buyers remorse or fit. Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. I indicated medium as the size, included a picture of the tag, but made the mistake of not including the M/L part in the description. New comments cannot be posted and votes cannot be cast. Its difficult for Poshmark to determine whether or not it exists since they can only rely on what each party states. No matter the reason, its always frustrating! Support Center Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. And let your pictures show the brand name, size, care instructions and fabric type label, flaws (tears or pilling), etc. Select from a previously saved address or add a new one by selecting Add Address'. Honestly though, I don't really want to be found. So much of what I declutter in my videos find a second home in my posh closet and now maybe it will find its forever home, with you, in your home:https://poshmark.com/closet/stylist_erikaLastly, lets get social! I've been a faithful posher for over 5 years selling 1,060 items so far. The seller never disclosed the flaws in the items and claimed they werent there when she shipped both jackets. She received them, and stated the defect was there. I added my original photo to the thread showing the "missing button" clearly pictured, and she said "well you sent me a different coat". I'm more mad that i'm receiving a damaged item back that I will have no chance of reselling. But if not, just accept it and learn from it. Return scams getting out of control. Interacting with my videos not only helps me out but also makes me smile! Here's how to use the online marketplace to buy and sell clothing and accessories, How to delete a Poshmark account from your computer or mobile device, How to delete a Depop account if you want to stop shopping on the app or start a new account, How to leave a review on Depop and give the seller feedback via the app, What is Depop? Scroll down and go to My Purchases. But don't trust the post office to store return info in their tracking info. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. Whats the length of the dress, is it mini or midi? You will receive a one-time useverification codeto enter on the verification screen. Approve a return. I understand this may sound and feel daunting rightfully so -but it can help you avoid Poshmark returns because now the buyer is aware of the condition or state of the item theyre buying. I sincerely apologize for the inconvenience and accept the return. Poshmark doesn't offer returns for fit issues or late deliveries. The size is often on the sole or inner heel area. 6. For more information, please see our Yes, you can say it was in great condition when you shipped it, but the buyer received it damaged, and they can open a case against you. For more information, please see our "Not matching the description" can include receiving the wrong item, a damaged item, a fake item when you ordered from an authentic source, and more. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . Hey everybody. In all of these three cases, I realized immediately that the error was on my side. It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. Youll never know, the buyer may change their mind and decide to keep the item. On the web Go to your Account Tab (@username).