Your deposit will be refunded in full by credit card, subject to an inspection of the property. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Wifi worked well and the technology in the room was good too. Basically what you expect at a Residence Inn except that Residence Inn staff are more customer-centric. The most helpful contributions are detailed and help others make better decisions. Treat yourself to a spa day at The Spa at Ballantyne or The Ritz-Carlton Spa, Charlotte. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. See Travel.State.gov. 201 East Trade Street 131 0 obj <>stream I go in the sauna at Life Time Charlotte (where I work) regularly, so Im used to it. My massage therapist had the magic touch. As well as an indoor swimming pool, the penthouse spa and wellness center also features a whirlpool, 5 treatment rooms, relaxation areas, a pink Himalayan salt lounge and a gym. I am all about supporting businesses in need but to me this was extremely a waste of money. The property reserves the right to pre-authorize credit cards before arrival. Overall, really nice stay and excellent experience. The staff are amazing, we let them know we were bringing the kids and they were greeted by name. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Claim your listing for free to respond to reviews, update your profile and much more. 28. Did I mention that my Tar Heels beat Michigan 80-76? Its easy to wind up in the wrong room when you first arrive, but of course after spending several hours there, I found my way around perfectly. I knew ahead of time that with my spa service Id also have access to a ton of Ritz amenities (like the relaxation room, indoor pool and fitness center), and I did nearly all of them during my visit. When was the last time you had a massage? Nothing particularly good about the hard product, especially the aesthetic appeal. 201 East Trade Street. Indulge in a detox wrap, a facial, and a body treatment at The Ritz-Carlton Spa, the onsite spa. 5-star luxury hotel located in Charlotte Center City. I was soooo beyond embarrassment at this point and disgusted by her attitude. Find out moreabout meand stay awhile! A huge living room with pullout couch, two wing chairs, and a large InterneTV along with a work space. The 5-star The Ritz-Carlton, Charlotte Hotel is situated 0.8 km from the Uptown-area BB and T Park Stadium. This will be collected by credit card. Reflecting the hotels elegance within the area, the boutique offers a variety of accessories and gifts including The Ritz-Carlton branded items, prints from local artists, and various cultivated elements such as candles and fragrances from Antica Farmista, and more. Both a boutique and a tasting room, Hidden Wine offers a curated selection of bottles and tastings paired with cheese. First of all, it took them 3 days to even call us back for an appointment. Hi, friend! My daughter, granddaughter, and I were in Charlotte to see a Broadway show at the Belk Theater. The spa also provides towels, disposable hair brushes, razors, lotions, shampoo/conditioner, hairspray, hair-styling tools (good ones), cotton swabs, feminine hygiene supplies and even disposable shower caps so pretty much everything you need to get ready outside of your clothes and makeup. Two entrees, coffee and juice came to $49. We were offered welcome glasses of champagne during check in and everything was explained to us. Review of The Ritz-Carlton, Charlotte. Reserve by Phone One time, it smelled like someone sprayed air freshener, but next time we can up, the smell was back. Located close to Queen City Quarter and Spectrum Center, The Ritz-Carlton, Charlotte provides a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services. Something went wrong please try again later. First of all, it took them 3 days to even call us back for an appointment. All in total, I spent five hours at the Ritz that day, and I felt like I did everything I could, except for visiting the fitness center. I am all about supporting businesses in need but to me this was extremely a waste of money. I told her I didn't have the details because all of this was a SURPRISE for my birthday, but could call my husband to get the details. Dining:I had a pleasant breakfast at BLT steak which was surprisingly cheap. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. By the way, the massage took place on the floor above the womens lounge, and this is where the other special-access amenities were located. Coffee was delicious, much better than Im used to getting at even the nicest hotels. As a spa guest, you get a nice robe and slippers to wear around. Absolutely delightful. Accessible guest rooms with a 32-inch wide opening and accessible route, Service animals allowed for persons with disabilities. My massage therapist picked me up right outside the womens lounge and dropped me back off there after my service. We had dinner reservations and when we returned our room had been tidied and there were rose petals on the bed in the shape of a heart, along with two little chocolates. Ideally, we'd publish every review we get, positive and negative. Checking in with Jerome was smooth and he was very professional . After the game we ate dinner at the steak house located in the hotel, and the food and service was very good. The spa takes up the top two penthouse floors of the hotel. In order to get to the spa, you have to take the elevator up to the 17th floor. The Ritz-Carlton, Charlotte blends contemporary dcor and a flair for innovation to immerse guests in a well-appointed luxury escape. call when I needed one. Hidden Treasures:Hidden Treasures, the hotels signature retail shop, provides guests and locals with the ability to dress themselves and acquire items while visiting their home abroad. Thanks for reading my review of The Ritz-Carlton Spa in Charlotte. Chicken salad that seemed like it was tuna in a can served with chips. business travel features to the top of the filter menu so you can find them faster. They have INCREASED their prices alot to compensate the money the business has lost. Private Bathroom We enjoyed breakfast at the BLT and Taylor was very helpful with our order. The Ritz-Carlton Hotel Company, L.L.C. So thats why I went back to shower and change and take my time getting to the pool. That's about 182.14EUR. The rooms at The Ritz-Carlton feature a modern and elegant interior. Contributions should be appropriate for a global audience. We ordered from BLT wine and an appetizer and had to follow up to just get the wine out first and then the food. To edit a review youve already submitted, contact our Customer Service team. The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. I dont think Ive ever had such tremendous air con anywhere before. The day before arrival, I was pretty surprised to notice that Id been upgraded to the hotels top Ritz-Carlton Suite. This place use to have top knotch food. When my salad arrived, it looked totally unimpressive, but it was actually quite delicious and light. They delivered special treats and a gift bag to celebrate her special event. When I checked out of the far superior JW Marriott Charlotte (a property superior to the Ritz Carlton by a factor of approximately 6000) I tried calling for the car but was told that there weren't any valet staff available to get me at that time. (Technically, you arent supposed to have phones throughout the spa, but it looked like pretty much everyone did, including me.). if the writer is claiming to be someone else). So, if you're looking for a relaxing and enjoyable trip to Charlotte, be sure to consider a spa resort. The penthouse-level Ritz-Carlton Spa, Charlotte features artfully designed relaxation lounges and treatments infused with honey from the rooftop beehives. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Herbs and honey from the LEED Gold-certified property's rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. does not guarantee or assume responsibility for the accuracy or completeness of any information or data displayed through this other website, nor shall The Ritz-Carlton Hotel Company, L.L.C. They don't post their prices online now & I would have never thought to ask the prices since the prices hasn't changed in years. I understand that it's a complimentary service, I did not expect it to be so difficult to avail. Serenity awaits in the heart of Uptown at the luxurious Ritz-Carlton Spa. She was attentive, professional and kind. Hey, friend! Works from regional artists adorn rooms and suites, local offerings flavor Honor Bar selections, and culinary delights are crafted with homegrown herbs and honey from the hotel's rooftop garden and local farms in Charlotte, NC. We did a few museums in area but wanted to come back to hotel and enjoy late lunch, and some wine before heading to airport but NOTHING open for lunch, and because we had to checkout no ability for kids to enjoy pool even though we had just stayed the evening. And theres a nice refreshment stand with water, fruit-infused water, hot tea and trail mix. (of course I did) And asked me to prove that. All special requests are subject to availability upon check-in. Hotel:The hotel is a little nondescript from the outside and suffers from a tiny driveway. Discover, If you stayed at this property through Booking.com, you can write a review. Water-inspired . Id go back again in a heartbeat. Visa, And I had everything I needed and more. (Only true blackout shades werent.) One of the few aspects of my stay that was on point for the Ritz Carlton brand. I regularly visit other comparable spas (e.g. This might have been the biggest Bonvoy suite Ive ever had? Special requests cannot be guaranteed and may incur additional charges. However, once we got a manager involved the next day, things vastly improved. Its also just a 15 minute Uber/Lyft ride to the CLT airport. Especially if there is nothing spectacular about the hard product. Air conditioning Facilities include an indoor pool and spa. As others have indicated there was car noise from the street and I was on the highest floor. Which room amenities are available at The Ritz-Carlton, Charlotte? I would definitely go back, I guess this is the master thread so: Stay Report 11/26 to 11/27 Location:The hotel is located on the corner of Trade and College right downtown. Yes, a parking garage, paid private parking on-site, and valet parking are available to guests. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. This was my last big stop, and once again, I was alone for most of the time. Pool was also really neat being on the 17th floor and overlooking the city. Happy Monday to you, friend! Having a proper kitchen and service entrance was very nice for reheating and storing leftovers (and ultimately for letting room service deliver food ). more. It's close to I-77 and I-277 so getting around is easy but be aware there are often delays on those roads. The Charlotte Convention Center is 1.3 km away. We are going to have a hard time going back to where we normally stay Four of us stayed for a night while attending the ACC Championship, and it did not disappoint. Used the app chat to put the request in for pick up when I left the room shortly after 3pm and was told someone would go up to the room then. First of all, it took them 3 days to even call us back for an appointment. I found that the set-up of all the spa stuff was actually a little confusing at first, because everything was in a different room even though it had been explained to me. We will definitely return to this property for future stays in Charlotte. ft. of meeting space includes the Study, ideal for intimate gatherings of 15 guests. More than 12,000 square feet of meeting and event space Penthouse-level The Ritz-Carlton Spa, Charlotte with spa treatments, a pool, fitness center and other amenities Restaurants and bars: BLT Steak and K Lounge. accepts any responsibility for the content or use of this other website. Pics are of the executive suite. I am extremely disappointed in our experience compared to my previous visits over the years. The Punch Room is available for private functions. As I often say, service isnt just about getting it right the first time but also about recovering when things inevitably go awry. It made the trip so special and memorable for her! The hotel was super conveniently located downtown, adjacent to the Spectrum Center for the UNC-Michigan basketball game, as well as within 10-15 min easy walk of all the restaurants where I met all my UNC alumni friends for lunches, dinners, and brunch. I personally won't go back.Room & Amenities: We stayed on the 15th floor -- the room was oddly noisy as if the weight room was right above us. be liable to the reader or any other person or entity for any inaccuracies, errors in or omission of any information or data therein or for any actions taken in reliance thereon on or for any damages arising therefrom or occasioned thereby. Yes, its totally a luxury, but thats why something like this would make a perfect gift. Massages and facials start at $130, beauty services at $40. BEER: Mooresville's King Canary Brewing Company, 20 Arts & Outdoor Experiences in Charlotte: May 2023, Camden Commons, South Ends Living Room Pop-Up Event, Is Back, A Celebration of Peaches in South Carolinas Old 96 District, Two Atlanta Transplants Bring 'Crack Fruit' to Charlotte, Inside a Dilworth Townhome for a Blended Family of Seven, Where to Eat in Uptown Charlotte Right Now. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Complimentary transportation within the I-277 loop, Cancellation within less than 72 hours will be charged the first nights room and tax unless otherwise stated at the time of reservation, The hotel does not cash checks or accept checks as a form of payment. Air conditioning Hotel Menu. Room service is available 24/7. Hi, I'm Ashley. The Lobby Lounge, K Lounge, offers light meals and drinks, while The Punch Room is a speakeasy with craft punches and cocktails as well as artisan-crafted small plates. Valet parking is $40 a night incidentally though as long as there are no Panthers games you can find cheaper parking. I had my lunch by the pool, and then I learned some new barbell choreography to teach the next day from that same position so yes, I had a little bit of work, but the setting was lovely. I left and went back to the room while my husband spoke to them. Top room amenities include a minibar, air conditioning, and a flat screen TV. I definitely plan to stay at the Ritz-Carlton Charlotte again whenever in town. I do believe punch room may still be there as well and that is a nice cocktail bar as well. Tripadvisor performs checks on reviews. Please call 980.999.5553 or email poseidonspacharlotte@aagspa.com to make an appointment or for more information. All rooms are equipped with a work desk, and coffee/tea facilities. There was a mini bar along with Nespresso Machine and a separate fridge and a powder room. The salt room which I was most excited about had a ladder stored in the room and it looked to be under repair. Please see our partners for more details. I didnt experience that at the Ritz. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that Id been granted #earlycheckin and #latecheckout. Get a free "How to have a great week of workouts" checklist and action plan when you sign up for the list. Flat-screen TV, Mastercard, It was full of big cozy couches, chunky rugs, small tables, thick throw blankets, soothing hums, dark lighting and even a small salt lamp. Herbs and honey from the LEED Gold-certified propertys rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. A staple in the Queen City for years, this spa is a no-brainer when it comes to unwinding. The hotel left on the dining room table a very generous welcome amenity of chocolate covered strawberries, chocolates, and wine, not to mention a not insubstantial charcuterie plate. Please see our partners for more details. ), my appointment "disappeared". If youd like a Saturday, youll need to book several weeks in advance. All content should be genuine and unique to the guest. They have INCREASED their prices alot to compensate the money the business has lost. Wouldn't return and wouldn't recommend to others. Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. A room with bathrooms. <link rel="stylesheet" href="styles.7e866a1c5c103219.css"> Are there opportunities to exercise at The Ritz-Carlton, Charlotte? COVID-19 updates and what to expect at our hotel, Renovated luxury hotel accommodations with views of downtown Charlotte, Bi-level penthouse spa with organic treatments, a salt room and Aqua Lounge. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! They don't post their prices online now & I would have never thought to ask the prices since the prices hasn't changed in years. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Also, when a customer is booking they should go over the price increase especially for long time customers. Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. Your contribution should be yours. Each dining experience offers a taste of NC cuisine in this Uptown Charlotte hotel. You should be reimbursed on check-out. Good Morning Sal_Paradise, Thank you for such a comprehensive and respectful review of the hotel. Awful, embarrassing experience, Holiday Inn Charlotte University, an IHG Hotel, Grand Bohemian Hotel Charlotte, Autograph Collection, Embassy Suites by Hilton Charlotte Uptown, Hampton Inn & Suites Charlotte / South Park at Phillips Place, Woodspring Suites Charlotte University Research Park, Homewood Suites by Hilton Charlotte Ballantyne, NC. Moreover, it also has a swimming pool, a whirlpool, a fitness center, a nail salon, and a Himalayan pink salt room. Higher management needs to step in and bring the life back to this hotel spa before it goes under. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. Which popular attractions are close to The Ritz-Carlton, Charlotte? My first stop during my Ritz spa visit was the salt room. Matthew at the front desk offered us room temp or chilled water or champagne when we arrived. For my service this day, I selected a 60-minute relaxing massage, and it was totally excellent. Send a question to the property to find out more. I would have brought my own food if we knewI have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. My entire bill was $66 $16 for my last mornings coffee and $50 toward housekeeping gratuity that I had asked to add after forgetting to leave the cash gratuity before my departure. , Your email address will not be published. I am extremely disappointed in our experience compared to my previous visits over the years. Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com, Amazing Ambassador upgrade to Ritz-Carlton Suite amidst a wonderful luxury stay, My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning Ive ever had! We both heard the noises all night. He walked us to the elevator. Is parking available at The Ritz-Carlton, Charlotte? It was so good and felt like it lasted a full hour for sure. CARLTON Located in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. There are more places to choose from in the, the ritz-carlton, charlotte hotel charlotte, Frequently Asked Questions about The Ritz-Carlton, Charlotte. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Parlor Suite, 1 Bedroom Suite, 1 King, Sofa bed, 1 Bedroom Executive Suite, 1 King, Sofa bed, City view, 1 Bedroom Executive Suite, 1 King, Sofa bed, Garden view, 1 Bedroom Executive Suite, 2 Queen, Sofa bed, Garden view, Destinations, properties, even an address, 1728350,1726110|2,1718430,1721720|3,1716160,1720070|2,1718400,1727980,1726110,1720070,1718400|2,1728350|2,1709670,1721460,1708660,1716160|6,1728180,1728620,1715610,1728350|4,1709670|3, Personal or sensitive info (e.g. It's so sad. If you want to request something specific, you can do that after you select your rate. The hotels 12,000 sq. b%q)QiH*%@Ub=Yds!eu x LvfDq$"kCQU6zBR;j&7{o? I loved sitting in there, and had I been more tired, I may have attempted a nap. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Appointment required, no walk-ins. The restaurant was pretty lively and had a good atmosphere. I would NEVER EVER go back to this spa. The locker room and sitting rooms were well appointed, but they did seem a little bit brown and outdated just saying. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Annie and the rest of the staff then made it a pretty flawless stay and absolutely took care of me in every way possible. Without the service, delivering on special touches and a nice property, you really have to question the ethics of charging the room rates they do. What are some restaurants close to The Ritz-Carlton, Charlotte? This was such a treat! The Charlotte hotel, opened in late summer 2021, is no exception. On a weekday, it may have been a bit longer of a trip due to traffic. Enjoy breathtaking views of the Queen's City from our penthouse location. (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) Most amenities are closed, but limited valet is still available. That certainly made the whole trip even more worth it. We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. Facilities include an indoor pool and spa. Pre-arrival: Rita was in touch with me with pre-arrival communication. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Unwind in one of three lounges before a rejuvenating massage, facial, manicure or pedicure. Guests are required to show a photo ID and credit card upon check-in. The hotel has over 12,000 square feet of event space, the Ritz-Carlton Spa on the penthouse level, the Bar Cocoa dessert boutique, and much more. Taxes and fees that are shown are estimates only. While I normally write about healthy lifestyle and wellness, Im enjoying covering some local spots, so please let me know your thoughts! The Ballroom is the largest meeting space at this Uptown Charlotte hotel, with space for up to 500 guests. Im not sure if I was supposed to or not, but I did get the passive salt benefits from the walls alone, and I loved it. There was a locker room. View Treatments. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. After my time in the salt room, I went to the hot sauna, where I also spent 15 minutes. This property is taking steps toward becoming more sustainable that can have environmental and social impact. And the amenities are where its at so plan to allot plenty of time for your spa visit, both before and after your service for chilling and using all the things. I did like the soaking tub and standard Diptyque products in the bathroom. I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. The salt room, jacuzzi, relaxing room, and the steam room are closed. I visited the refreshment stand many times during my visit, and I loved this special touch. I am all about supporting businesses in need but to me this was extremely a waste of money. Taxes and fees that are shown are estimates only. The Ritz-Carlton is known for exceptional service, and I felt that there was always someone asking me how I was and helping me. Hotel rooms and suites reflect the contemporary touch of designer Alexander Julian, who looked to Charlottes culture for inspiration. Also the generous provisioning of water bottles throughout the room. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Room service is available 24/7. I would be more than happy to speak offline, so that we may gather further information including your room number to investigate and train further internally. 28202 Check your booking confirmation email to find your booking number and PIN. We stay in downtown charlotte about once every month for a date weekend and finally had the opportunity to stay at the Ritz and it definitely lived up to the reputation. My wife and I stayed a few weeks ago and had an amazing stay, we knew the kids would enjoy getting away and swimming in the amazing indoor pool.We travel quite a bit and stay at lots of nice properties and one thing that sets a good property apart from a great property is the staff, and thats where this property really shines! And I knew my gift card would cover it. Newly-renovated hotel rooms are among the largest in Charlotte and feature city views, regional artwork and thoughtful technology. They also had left many bottles of room temperature water in the kitchen, and left a fan by the bed with an extension cord. The fact that the front desk called ahead when we checked in was proof they had an appointment for me.